top of page

Terms & Conditions

This page, along with the documents referred to herein, sets out the terms and conditions on which we supply any of the products (the “Products”) listed on our website (the “Site”) to you. By ordering any of our Products, you agree to be bound by these Terms and Conditions of Sale. Please read these carefully before placing an order.

We recommend that you save a copy of this for future reference.

1. About Us

1.1 We are The Bali Concept, a company specializing in Balinese-style home decor, lighting, ceramics, and furniture. Our website is

1.2 We operate solely in the UK, supplying unique, handcrafted products to enhance your living space.

2. Contacting Us

2.1 Should you need to reach us, our Customer Care team is available at

2.2 Our Customer Care team is available from 9:00 am - 5:30 pm, Monday to Friday, UK time.

3. Contacting You

3.1 We may need to contact you regarding your order. We'll use the contact details you provide to reach out, either by email or phone.

3.2 By placing an order with us, you consent to our use of your personal information for such purposes.

4. Formation of the Contract

4.1 An order confirmation email from us does not constitute acceptance of your order. Acceptance is confirmed when we send a dispatch confirmation email.

4.2 Each order is subject to our acceptance, and we reserve the right to split orders into multiple shipments.

4.3 By ordering, you confirm that you are at least 18 years old and capable of entering into a binding contract.

5. About Our Products

5.1 Our products are uniquely handcrafted, leading to slight variations, which are part of their charm.

5.2 Images on our site are for illustrative purposes. Actual products may vary slightly in colour and appearance.

6. Furniture & Larger Items

6.1 Pay close attention to dimensions when ordering larger items to ensure they fit in the intended space and can be delivered.

6.2 Dimensions may vary slightly due to the handmade nature of our products.

7. Returns Policy

7.1 You have a 14-day return policy, starting the day after you receive the product. Return shipping costs are the responsibility of the buyer.

8. Payment Methods

8.1 We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, and Google Pay.

9. Contact for Queries

9.1 For any inquiries or concerns, please reach out to us at

10. General Terms

10.1 We reserve the right to amend these terms and conditions as needed. Your order will be subject to the policies and terms in force at the time of your order.

10.2 These Terms and Conditions, and any dispute or claim arising from them, will be governed by and construed in accordance with English law.

bottom of page