Shipping Policy

Delivery

For our standard shipping needs, we partner with the trusted delivery services of Yodel and DPD. When it comes to handling our more substantial items, we rely on the expert services of Furdeco, a specialist in large-item courier services.

If you require more details or have any queries, our dedicated Customer Care Team is at your service. Kindly keep your order details ready for a swift assistance. You can contact them here

Keep in mind that for items marked as pre-orders, your entire order will be shipped when these items are available. You can find the expected arrival date on each product's page when you place your order.

Furniture & Large Item Delivery

For compact furniture pieces like dining chairs and stools, we utilize either our Standard Parcel or the DPD Oversized delivery service.

For more substantial furniture items, our trusted specialist courier, Furdeco, will handle the delivery, typically within 10 to 14 working days.

Our commitment to you includes a meticulous delivery process, managed by a courier service dedicated to safe and efficient transport. To facilitate a smooth delivery experience, please make sure to provide a current phone number and email address during checkout. Our delivery experts will reach out to arrange a delivery date that suits you best.

On every product page, you'll find specific delivery information under the 'Delivery & Returns' section. Please be aware that Next Day Delivery is not an option for every item.

For items on pre-order, we will ship your purchase as soon as the inventory is available. You can find the expected delivery date listed on the product page when you make your order.

Restrictions on Furniture & Large Item Delivery:

Please note that our delivery services for oversized, large, or extra-large items have certain geographical limitations. Currently, we cannot ship these items to certain regions and postcodes, which are detailed below.

UK Offshore & International

Currently, The Bali Concept does not offer delivery services outside of the UK. However, we are actively exploring options and hope to extend our delivery reach internationally in the near future.

For UK offshore deliveries, the lead times and costs will be calculated during checkout, varying according to the size of the order and the delivery location. Please be aware that certain larger items in our collection cannot be shipped outside of the UK mainland.

Pre-orders

When you pre-order a product from The Bali Concept, you're securing an item from our upcoming inventory. As soon as the product is ready to leave our warehouse, we will ship it to you using the delivery service specified for that particular product. You can find the designated delivery service details on the product's page under the 'Delivery & Returns Options' section. This information will also be included in your order confirmation.

Please note that the 'Due Date' indicated for pre-ordered products is an estimate. While we strive to meet these timelines, there can occasionally be delays due to factors beyond our control.