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Returns Policy

Time Frame for Returns

Customers have 14 days from the delivery date to return items. Returns initiated after this period will not be eligible for a refund.

Condition of Returned Items

To be eligible for a return, items must be in the original condition, packaging, and include all accessories. Returns that do not meet these conditions cannot be processed.

Online Return Process

Aligning with our eco-friendly values, all returns must be completed through our website. This paperless process requires customers to provide a reference or order number as proof of purchase, ensuring a secure and environmentally-conscious approach. Please complete the form here to start a return.

Shipping Costs for Returns

The buyer is responsible for the return shipping costs, which include the return fee and handling fee. All returns must be sent via tracked delivery. Please note that the cost will vary depending on the size of the item, with larger items such as tables and cabinets incurring higher costs compared to smaller items like vases or cups.

Return Address

Items should be returned to our virtual mail forwarding address, which will be provided during the return process.


Refunds will be processed to the original payment method within 14 days of receiving the returned item. This ensures a smooth and efficient refund process.

Sale Items

We allow returns or exchanges for items purchased on sale, extending our commitment to customer satisfaction to all products.

Damaged or Faulty Items

For items that arrive damaged or faulty, we will provide a replacement product. Our shipping insurance covers these incidents, ensuring peace of mind for our customers.

Environmental Consideration

Our paperless returns policy is a testament to our commitment to environmental sustainability. By minimizing paper usage and streamlining the returns process online, we uphold our dedication to eco-friendly practices.

Compliance with UK Consumer Protection Laws

This policy is crafted in compliance with UK consumer protection laws and regulations, ensuring that our customers' rights are respected and protected.

For any queries or assistance with your return, please contact our customer service team who are ready to help you with a smooth and hassle-free experience.

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